User Research

Posts tagged “User Research” on Intuitive Stack Insights.

Content Strategy How Big Is a Topic? Sizing at the Source and at Delivery

Topic size isn’t just a stylistic choice; it’s a financial and technical one, and it’s really two questions. How big should a topic be where it’s authored, and how big should the page be once it reaches a reader? Here is the strategic case for the 250-word target, and why it can still fall apart at delivery.

Lief Erickson 6 min read
Information Architecture Every Topic Is a Microstory

Your reader is the hero of this story, not your product. A microstory puts them in that role: a real problem, a guide who gets them through it, a visible win. Apply that structure to your technical writing.

Lief Erickson 7 min read
Content Strategy Ctrl+F Means You Fail

When readers press Ctrl+F on your content pages, they are not using typical search. They are hope-searching: scanning for an exact word and hoping it appears. Unlike a typical search engine, there is no synonym matching. That behavior is worth noticing. It usually points to a structure problem, not a writing problem.

Lief Erickson 6 min read
Technical Writing Your Experts Need Your Deepest Documentation

Novice users need short, structured content they can act on immediately. Expert users need depth, reference detail, and edge cases. Here’s the five-level pattern behind that split and how to design for it.

Lief Erickson 9 min read
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