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Parts identification

Identify the replacement that fits this installed unit

A photo may suggest a seal kit, but it cannot establish which replacement fits a customer’s pump. The answer depends on the unit’s identity, the parts list, and the conditions attached to a supersession.

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The task in this example

We need another seal kit like this for the pump at Northfield Water, Plant 2.

Business goal
Increase efficiency
Business metric
Parts return rate

A visual match still needs a fit check

Plant 2 has a PX-400, serial 2291, built in 2019. In this example SK-12 is discontinued; SK-15 replaces it on PX-400 units built in 2017 or later.

The old part number becomes the recommendation

A scanned list does not connect the figure, current part, and fit rule.

The answer repeats SK-12 without checking whether it can be ordered or replaced.

Recognized part
Seal kit
Recommendation
SK-12, discontinued
Fit evidence
Not checked
The parts desk must investigate again

The answer follows the replacement rule

Figure callouts, installed-unit records, and supersession conditions are connected.

The answer identifies SK-15 and shows that the pump’s 2019 build meets the 2017-or-later rule.

Recognized part
Seal kit
Recommendation
SK-15
Fit evidence
PX-400; built 2019; meets replacement rule
The proposed order has explicit fit evidence

Separate recognition, fit, and fulfillment

A correct part category is not an orderable replacement. Check the specific fit before stock and ordering, then use delivery feedback to see whether the recommendation held up.

  1. Identify and check fit

    Confirm the unit and the applicable supersession.

    • Orderable fit
  2. Resolve the request

    Give the parts desk the number and supporting evidence.

    • Time to answer
    • Parts desk time
Business metric

Parts return rate

Track returns caused by incorrect identification or fit, with the reason established by the parts team.

What to measure and how to interpret it

Use requests with known unit and replacement outcomes. Include an older PX-400 outside the fit rule and an ambiguous photo; do not score a confident visual guess as a correct recommendation.

Orderable fit
Share of recommendations naming a current orderable part that meets the identified unit’s fit conditions.
Time to answer
Elapsed time to a verified part recommendation, including requests for missing unit details.
Parts desk time
Staff effort to identify, verify, and correct the recommendation.

Check the business result

Compare fit-related return rates and their handling cost for similar parts. Follow equipment downtime and parts revenue separately. Stock availability and order authorization belong to fulfillment, not to content accuracy.

Connect the callout to the current replacement

An illustrated list becomes useful evidence when its callouts identify stable part and assembly records and those records carry supersession conditions.

PX-400 / Seal assembly / Replacement
Part-fit relationship

SK-12 → SK-15, subject to fit

SK-15 replaces discontinued SK-12 for PX-400 units built in 2017 or later.

Installed unit
PX-400 · serial 2291 · built 2019
Original part
SK-12 · discontinued
Replacement
SK-15
Fit condition
PX-400 build year ≥ 2017
Derived result
2019 meets the condition; SK-15 is the applicable replacement

Intelligent content

Link each illustrated callout to a part number and assembly, with a maintained installation procedure reference.

Taxonomy

Use shared model, assembly, and part identifiers across content and installed-base records.

Ontology and knowledge graph

Connect the unit to its original part and follow supersession and fit relationships. Preserve the rule and the facts used to derive the recommendation.

A practical starting point

Trace one frequently requested replacement from photo and unit identity to parts list, supersession, and fit rule. Test supported, unsupported, and unknown build years.

The image model suggests a category; installed-base and product-data owners establish identity and fit. The parts system checks availability and an authorized person or workflow approves the order.

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Lief
Lief
Amber
Amber
Dan
Dan
Explore the work with Intuitive Stack

Can your parts answer explain why the replacement fits?

Intuitive Stack can help connect illustrated content, part identifiers, and fit relationships with the installed-base data your parts team uses.

  • Callouts linked to part records
  • Conditional supersessions
  • Fit evidence carried into the order