Lief Erickson
M.A., Content Strategy
University of Applied Sciences, Joanneum (Graz, Austria)
Content strategist helping organizations stuck in outdated paradigms.
Lief Erickson
M.A., Content Strategy
University of Applied Sciences, Joanneum (Graz, Austria)
Content strategist helping organizations stuck in outdated paradigms.
I work where content, metadata, and AI depend on each other to not fail.
intelligent information
Request and Delivery Standard
iiRDS is like a shared language or classification system that aligns how user assistance content is described across tools and organizations.
iiRDS is generated from structured content
iiRDS acts as a standard container for intelligent information
iiRDS is consumed to provide contextual content to users
Standardized metadata
Vendor-neutral exchange
Component reusability
Enhanced findability through facets and personalization
It’s about the delivered experience
High learning curve
Technical overhead
Specialized expertise
Toolchain limitations
Limited awareness
Anyone producing large volumes of user assistance content
Manufacturing & Industrial Automation
Automotive & Aerospace
Medical Devices, Healthcare, & Pharmaceuticals
Software & Hi-Tech
Anyone with simple needs
Retail & E-Commerce
Publishing & Media (Other tools already exist suited for them)
Creative & Design Agencies
Personal Services (Wellness, Beauty, etc.)
Complex technical ecosystems
Modular, reusable content needs
Integration with IoT, AR, or smart documentation delivery systems
Strong regulatory or interoperability requirements
Anyone with simple needs
Primarily marketing, editorial, or creative content
Low modularity and minimal reuse
Simple customer-facing FAQs or service descriptions